Our refund and return policy lasts 15 days from the time we receive your item. If 15 days have passed, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
The product must be returned in its original packaging, in its original condition, unworn, new and with its labels as well as the number of the order appearing on the invoice or within the email of confirmation of the order.
Once you have notified us of your return and refund request, we will send you your return label to put on your package.
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card within a few days.
Late or missing refunds
If you have not yet received a refund, check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially recorded.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at email@example.com.
Items on sale
Only regular priced items can be refunded. Sale items cannot be refunded.
We will only replace items if they are defective or damaged. If you wish to exchange it for the same item, send us an email firstname.lastname@example.org and send your item to Harc SAS, 10 avenue de Versailles, 75016 Paris
Shipping of returns
To return your product, you must send it by mail to Harc SAS, 10 avenue de Versailles, 75016 Paris
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping charges will be deducted from your refund.
The delivery time of your exchanged product may vary depending on where you live.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Do you need help?
Contact us at email@example.com for any questions regarding refunds and returns.